Moon Tracker Support
We're here to help with the app, your subscription, or anything you've run into.
Contact us
Email [email protected] and we'll get back to you, usually within a few business days. Please include your device model and iOS version if you're reporting a bug.
Frequently asked
- The AR sky view is off / doesn't line up. Recalibrate by moving your phone in a figure-eight, and make sure Location and Motion permissions are granted in iOS Settings → Moon Tracker.
- I don't see moonrise/moonset or events for my area. Confirm Location access is set to "While Using the App" so we can compute times for your coordinates.
- I'm not receiving notifications. Check iOS Settings → Moon Tracker → Notifications, and confirm the relevant alert types are enabled inside the app's Settings tab.
- Restoring or managing my subscription. Use the "Restore Purchases" button on the Pro screen, or manage/cancel anytime via iOS Settings → [your name] → Subscriptions.
- I found a bug or have a feature request. Email us, we read every message.